Simple Returns & Stress-Free Exchanges
At Velikaya Collection, our goal is to ensure that you’re completely satisfied with every purchase. If an item doesn’t meet your expectations, our straightforward return and exchange process is here to help. Please take a moment to familiarize yourself with the details of our policy below.
Returns for Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered, please contact our support team immediately. We’ll resolve the issue quickly, so you don’t have to worry.
Conditions for Returns and Exchanges
To qualify for a return or exchange, please make sure the following conditions are met:
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The item must be unused, unaltered, and in its original condition.
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All tags should remain attached.
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Ensure that the product is returned in its original packaging, where applicable.
Easy Return Process
We’ve made the return process effortless for you. You can email us at info@velikaya.ca within 24 hours of receiving your order. Include your order details and the reason for the return. Our team will provide step-by-step instructions to guide you through the process.
Return Timeframe
For your return or exchange to be eligible, you must initiate the process within 24 hours of receiving your item.
Refunds or Exchanges
Upon receiving and inspecting your returned item, here’s what you can expect:
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Refunds: Approved returns will be reimbursed to the original payment method used for purchase.
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Exchanges: We’ll work to replace the item with another selection that meets your preferences.
Need Help?
Our team is always ready to assist you. If you have any questions or concerns regarding your return, don’t hesitate to reach out.
Email: info@velikaya.ca
We’re committed to providing you with a seamless and enjoyable shopping experience. Thank you for trusting the Velikaya Collection with your jewelry needs.